Shipping policy

FAQ'S

Our Delivered-Price Promise

One Price. No Surprises. Delivered to Your Door. Nothing More to Pay.

The price shown at checkout is the complete delivered price. Standard transportation, import duties, tariffs, customs-clearance charges, brokerage fees and applicable local sales taxes are included. You will not be required to pay the courier or customs authority any additional amount before or after delivery.

Are US tariffs and import duties included?

Yes. All applicable US tariffs and import duties are included in the price you pay.

A tariff discount or other pricing adjustment may appear at checkout. This is part of how we calculate your final delivered price and does not create an additional charge. The total shown at checkout remains the complete amount you pay.

Is shipping included?

Yes. Standard door-to-door shipping is included in the price. There are no separate standard transportation, import-duty, brokerage or local-tax charges to pay upon delivery.

I am located in Canada. How can I purchase a product?

Please visit our Retailers page to purchase through an authorized Canadian retailer. The retailer will confirm its final delivered price and delivery arrangements directly with you.

I am located outside the United States. Can I purchase a product?

Please email info@maximaledamerica.com with the products required, your delivery address and your telephone number.

We will provide one complete delivered-price quotation. The quotation will include transportation, import duties, brokerage and applicable local taxes so that there is nothing more to pay upon delivery.

What happens if a courier asks me to pay a brokerage fee, duty or tax?

Do not pay the courier directly. Contact us immediately at info@maximaledamerica.com or (647) 879-7837 and send us a copy of the request.

Transportation, import duties, brokerage and applicable local taxes are included in your purchase price. MAXIMA LED America will work directly with the courier to resolve any incorrect payment request. You will not be responsible for these charges.

What if my order arrives damaged or is missing parts?

Please contact Customer Service as soon as possible at info@maximaledamerica.com or (647) 879-7837. Include your order number, photographs of the package and product, and a description of the problem.

We will begin the carrier claim and replacement or refund process on your behalf. MAXIMA LED America will cover all transportation and related charges required to correct an order that arrives damaged or incomplete.

Contact Us