MAXIMA products are engineered for longevity, serviceability, and professional use. Designed and manufactured in Italy, they are built to remain serviceable long after purchase. Support is provided directly by MAXIMA technicians through our North American service network, with direct factory support from Italy. Spare parts and technical assistance are available quickly so that equipment stays working instead of waiting in repair queues.

Support timeline

MAXIMA products include a structured support lifecycle designed to minimize downtime and extend product life.

Year 1 – Hot-Swap Warranty

Full warranty coverage with fast replacement service.

Year 2 – Extended Warranty (with registration)

Repair warranty coverage with fast turnaround.

After Year 2 – Long-Term Service Support

Products remain fully serviceable with spare parts and factory technical support.

If your light needs service

If your MAXIMA light requires service, the process is simple.

  1. Contact MAXIMA support and provide a copy of the original invoice from an Authorized North American dealer, the product model, serial number, and a brief description of the issue.
  2. Our team will issue a return authorization and provide shipping instructions.
  3. The unit is evaluated within 3–5 business days after arrival.
  4. Depending on warranty status, the unit will either be replaced (Year 1 Hot-Swap) or repaired.

Typical service turnaround is 5–7 business days, depending on parts availability.

Year 1: Hot-Swap Warranty

All MAXIMA products include a 1-year hot-swap warranty covering defects in:

  • Materials
  • Workmanship
  • Components or circuit boards

  • How hot-swap works

    1. MAXIMA issues a return waybill (inbound shipping covered by MAXIMA)
    2. Unit evaluated within 3–5 business days
    3. If confirmed under warranty, a replacement unit is shipped from hot-swap inventory

    Typical turnaround: 5–7 business days

    Replacement units are professionally serviced units. The original warranty period continues uninterrupted.

  • Shipping costs

    • MAXIMA covers inbound shipping to our service facility
    • Customer covers outbound return shipping

    Typical return shipping cost: $50–$150 depending on size and location

Year 2: Extended Warranty

Year 2 coverage includes repair warranty service.

  • Year 2 repair process

    1. MAXIMA issues inbound shipping waybill
    2. Unit evaluated upon arrival within 3–5 business days

    Repairs completed within 3–5 business days (parts permitting)

  • Shipping costs

    Customer pays return shipping only.

    If parts are not immediately available, allow an additional 5–10 business days. Seasonal factory shutdowns or holidays may occasionally extend parts lead time.

After warranty: long-term service support

After the warranty period ends, MAXIMA products remain fully serviceable.

Repair services remain available with factory support and spare parts access. Repairs are performed using the same procedures and quality standards used during warranty service.

Our goal is to keep equipment working for as long as possible rather than treating products as disposable.

Repair process (non-warranty service)

If a unit does not qualify for hot-swap or is outside warranty coverage:

  1. Customer contacts closest MAXIMA warranty repair center and obtains an RMA.
  2. Customer prepares and sends the product to the MAXIMA warranty repair center prepaid by courier. 
  3. MAXIMA warranty repair center evaluates the unit and provides a repair quote that includes return shipping. 
  4. Once approved, repairs are completed based on parts availability. A repair timeline will be provided with the quote. If the Customer chooses to not go forward with the repair an evaluation fee will be quoted to cover the intake, the technician's time to determine the problem and the return shipping.  
  5. Each repaired unit undergoes testing prior to shipment

Lights are tested at 50–100% output for four hours before being returned.

Customer covers repair,  inbound and return shipping costs.

Global service infrastructure

MAXIMA maintains a growing service network to ensure fast turnaround for professional customers.

  • Primary North American service center: Toronto, Ontario
  • U.S. support partner: Milwaukee, Wisconsin
  • Planned warranty expansion: New York City
  • Planned factory office and service center expansion: Miami, Florida
  • Primary European service center: MAXIMA headquarters: Italy

Multiple service locations ensure faster turnaround for North American customers.

Designed to be serviced

MAXIMA lights are built around a fully modular architecture.

  • Disassembly requires only 4mm and 5mm hex keys
  • Replaceable fans, power supplies, and LED modules
  • Most repairs do not require full disassembly

MAXIMA products are designed to remain serviceable 1–2 years beyond product obsolescence, depending on component availability.

Where possible, newer components are engineered to remain backward compatible with earlier product generations.

Warranty exceptions

Warranty coverage does not include damage caused by:

  • Abuse, neglect, or mishandling
  • Impact or blunt-force trauma
  • Exposure to extreme heat (for example, long-term storage in vehicle trunks)
  • Incorrect voltage
  • Liquid submersion
  • Operating the unit with the protective LED cap installed
  • The product is purchased from unauthorized resellers
  • The product does not have a fiscal document (receipt or invoice) certifying the date and conditions of sale
  • The product is modified
  • The identification codes have been erased, abraded or removed on the product
  • The defects are due to wear or normal consumption of the product
  • The defects are due to non-compliance in the assembly or assembly of the components of each product also carried out by authorized resellers
  • For damage caused by improper use of the product, incorrect assembly, insufficient maintenance or more generally by anything that does not constitute a manufacturing or assembly defect
  • For the labor costs necessary to remove the product or for its non-use during the repair period
  • Due to the effects of the marine environment
  • For damage due to the customer’s negligence in transporting the product

Repair service remains available for all units regardless of cause of damage.

Warranty transfer

If a MAXIMA product is resold, the warranty may be transferred to a second owner.

The new owner must provide original proof of purchase from an authorized dealer.