Terms and Conditions
At Maxima we take great pride in ensuring an over the top customer experience: we want our customers to be secure and protected, gaining their trust at every single step in the process: this process include a simple, clearly understandable and concise terms and conditions policy that applies to every order you make at Maxima website.
Shipping and delivery
MAXIMA LED America provides one complete delivered price.
The amount shown at checkout includes standard door-to-door transportation, import duties, tariffs, customs-clearance charges, brokerage fees and applicable local sales taxes. Customers will not be asked to pay the courier, customs authority or another third party any additional delivery-related amount.
Orders are shipped using an insured carrier and tracking information is provided when the order leaves our facility. Available items are generally delivered within 3–5 business days in the continental United States. Delivery times are estimates and may be affected by severe weather, carrier interruptions, labor disputes, emergencies or other events outside our reasonable control.
If an order requires a special delivery arrangement, we will disclose it before the customer completes the purchase. Any quotation provided by MAXIMA LED America will state one complete delivered price.
If a courier incorrectly requests payment of a duty, tax, brokerage fee or customs charge, the customer should not pay it. The customer should contact MAXIMA LED America so that we can resolve the request directly with the carrier.
Returns & Refund Policy (14-Day Satisfaction Guarantee)
We want you to be completely satisfied with your Maxima purchase. That’s why we offer a single 14-day return window for all orders, whether your product is damaged upon delivery or you simply changed your mind.
How to Request a Return
If you wish to return your product for any reason, please follow the steps below within 14 days from the date you received it:
1. Contact Customer Support
Reach out to our team via our Contact Page and notify us of your return request.
- If your product is faulty or damaged upon delivery, please include photos and a brief description of the issue.
- If you are returning the product under our no-questions-asked policy, you may optionally include a reason.
2. Return Shipping
After a return request has been approved, MAXIMA LED America will provide a prepaid return shipping label and return instructions.
For an eligible return made within the 14-day return period, MAXIMA LED America will cover the authorized return transportation and any related duty, brokerage or customs charges. Customers should not send a product to MAXIMA LED America without first receiving a return authorization and shipping instructions.
3. Refund Process
Once the returned product has been received and inspected, the refund will be processed to the original payment method.
For an approved return, the customer will receive a refund of the eligible amount paid for the returned product. If the product arrived faulty, damaged or incomplete, the customer will receive a full refund of the amount paid or a replacement at no additional cost.
⚠️ Return Condition Requirements
Returned products must:
- Be undamaged and used for no more than 6 hours
- Be returned in their original packaging, with all accessories included
All returns are subject to inspection by our technical staff. If the product shows visible signs of use, damage, or improper handling (e.g. marks, scratches, missing parts), this may result in:
- Partial refund based on diminished resale value, or
- Rejection of the return if the product is deemed no longer merchantable
In such cases, we will promptly notify you with full documentation and evaluation results.
Deposits
When ordering any product or any other accessory with pre-order availability you will be required to deposit a fixed amount and pay the remainder when the shipping of your order takes place. This ensures that you will be the first to receive your order as soon as it is available. Please remember that such deposit orders are final and can’t be refunded. You, the customer, expressly renounce to any right pertaining the return of the deposit amount. On the other hand, this clause does not represent a waiver to the rights you have regarding the return/refund of the product once it is delivered, as outlined in the previous paragraphs.
When will the product be available for shipping then?
The availability date is clearly indicated right below the “add to cart” button in every product with pre-order availability.
The availability date will also be indicated in the confirmation email and in the deposit certificate you will receive after checkout.
Pre-Orders and Delivered Pricing
The price confirmed for a pre-order is the complete delivered price. Standard transportation, import duties, brokerage and applicable local sales taxes are included.
If a deposit is collected, the remaining balance will be clearly confirmed before the product ships. No separate shipping, duty, brokerage or local-tax charge will be added when the remaining balance is paid.
If the destination requires a custom quotation, the customer will receive and approve one complete delivered-price quotation before placing the pre-order.
Maxima LED 2 years total-care warranty
This 1 year warranty starts on the shipment date of products and is granted to end users operating MAXIMA LED product for their own use and not for the purposes of a commercial resale. The warranty can be extended for 1 further year upon registration of the product at our website.
What is covered & For how long?
MAXIMA LED warrants that its products, when delivered in new condition, in original packaging, sold directly or through a MAXIMA LED shop or authorized partner and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.
The warranty shall apply only to the extent that the products or any parts thereof have been purchased by official MAXIMA LED store or authorized partners.
What is not covered?
This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions as mentioned in the technical documentation.
This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the user manual (such as high temperatures, humidity, dust, power surges or incorrect voltage supply…).
The warranty does not cover cosmetic damages (scratches, dents, cracks, …), which have not been claimed within 3 days of the delivery of the goods.
In no event shall MAXIMA LED be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of MAXIMA LED’s control.
The warranty is void if body parts, labels or original seals are removed, changed or tampered with.
What we will do:
During the warranty period, MAXIMA LED will, at its sole discretion, repair (at MAXIMA LED’s own or at a MAXIMA LED certified service center), or replace (using new or refurbished replacement parts) any defect within 14 working days (from the day the defective unit is delivered to us) and free of charge. The replaced product, parts and/or components shall become the property of MAXIMA LED.
Upon request of the customer MAXIMA LED can send a service engineer onsite to repair the product. The travel time and the travel and living expenses of the service engineer shall be payable by the customer in accordance with MAXIMA LED’s then applicable rates and procedures.
Warranty Transportation
For an approved warranty claim, MAXIMA LED America will provide shipping instructions and the required prepaid transportation documents.
MAXIMA LED America will cover authorized inbound and outbound transportation, import duties, brokerage and applicable taxes associated with warranty repair or replacement. The customer must obtain return authorization before shipping the product.
Unauthorized shipments or transportation arranged independently by the customer may not be reimbursed.
Exclusion of liability
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of our products (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Knowing that Maxima products are intended for professional use, you, the customer, expressly exclude our liability for death or personal injury resulting from negligence, lack of skills and improper use of our equipments; also, we will not be liable for any loss or damage of any nature.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
Try and Buy
Once you have registered on our website free of charge, you can order a try-and-buy appliance to test it at your own facilities by filling in the Try & Buy form. The appliance will be sent to the specified delivery address after completing the customer verification process which will be initiated by us upon receipt of the completed Try & Buy form.
The appliance provided for trial purposes remains our property and possession; only direct physical control is temporarily transferred.
You can test and review the appliance ordered for trial purposes for a period of 14 days from receipt. The 14-day trial begins upon receipt of the appliance. The date upon which the appliance is provided to a transport company/forwarding agent for return is decisive when determining compliance with the 14-day return period. Maxima will pay the costs of the return.
If the appliance is not returned within the 14-day trial period, this shall be deemed to constitute approval of the try and buy appliance provided for test purposes; we will then issue an invoice and conclude a binding purchase contract for the appliance ordered on approval and not returned.
When inspecting the goods ordered on approval, you must handle the appliance with due care and take all necessary and reasonable steps to protect it against loss and damage. You will be required to provide compensation for any deterioration in the goods only if such deterioration is attributable to your handling of the goods, where such handling goes beyond an inspection of the characteristics and functioning of the item concerned. ‘Inspection of the characteristics and functioning’, means testing and trying out the goods in each case, as customers are customarily able to do in-store.
Every customer at Maxima is unique for us: for such reason we are devoted to providing an excellent, one-on-one “truly human” customer support.
Any problem, technical issue or similar inconvenience shall be immediately reported to our customer service which is steadily and promptly available to help you find a solution that, most of the times, exceeds any legitimate customer expectation. Customer support can be reached via the many communication channels listed in the contacts page.
Competent court
You, the customer, expressly accept that any disputes which can’t be resolved good-naturedly will be settled before the competent court in Urbino, Italy.
If you have additional questions or require more information about our terms and conditions, do not hesitate to contact us via this page.