Terms and Conditions

At Maxima we take great pride in ensuring an over the top customer experience: we want our customers to be secure and protected, gaining their trust at every single step in the process: this process include a simple, clearly understandable and concise terms and conditions policy that applies to every order you make at Maxima website.

Shipping and delivery

In order to provide you with the most satisfying, timely and safe purchase experience ever, we have partnered with two global leaders, UPS and DHL, for the delivery of our products. Every shipping is fully insured from the moment it leaves our warehouse and tracking information is provided all along the travel to your destination.

We have a very high standard set for delivery times, which vary depending on the global destination. For most of the continental US and Western Europe, the shipping time for available items is 3 to 5 days. For Eastern Europe, Russia and Japan the shipping time for available items is 6 to 10 days. For South Asia, Taiwan and Korea the shipping time for available items is 6 to 10 days. We do not ship to China, Macao and Hong-Kong.

We always provide you with an estimated delivery time frame during checkout which has proven to be accurate 95% of times.

Please note that such delivery times may be subject to delays resulting from:

  • Severe weather conditions
  • Workers strikes affecting our partners or the logistic supply chain
  • Global states of emergency, wars or any other global event that can impact the international network of delivery
  • Local states of emergency in the destination and/or departure area

In any of these cases we will still provide timely and precise information regarding the status of your shipment, its current position or status and the most likely date of delivery. While we take great efforts in delivering our product according to the very strict timeline outlined in this paragraph, you, the customer, expressly exclude our liability (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose) for any delay.

Returns & Refund Policy (14-Day Satisfaction Guarantee)

We want you to be completely satisfied with your Maxima purchase. That’s why we offer a single 14-day return window for all orders, whether your product is damaged upon delivery or you simply changed your mind.

How to Request a Return

If you wish to return your product for any reason, please follow the steps below within 14 days from the date you received it:

1. Contact Customer Support 

Reach out to our team via [insert contact method] and notify us of your return request.

  • If your product is faulty or damaged upon delivery, please include photos and a brief description of the issue. 
  • If you are returning the product under our no-questions-asked policy, you may optionally include a reason. 

2. Get Your Return Label

Our team will issue a prepaid return shipping label.

  • In rare cases where this is not possible, you’ll be asked to arrange shipping to our warehouse in Italy. In these cases: 
    • For damaged/faulty items, we will refund the shipping cost. 
    • For voluntary returns, the cost will be at your own expense. We strongly recommend using a tracked and insured service. 

3. Refund Process

Once the returned item is received and inspected at our warehouse, your refund will be processed via your original payment method.

  • If the product was faulty or damaged, you’ll receive a full refund, including shipping fees paid at checkout. 
  • If you are returning the item voluntarily, you will receive a full refund for the product.

 ⚠️ Return Condition Requirements

Returned products must:

  • Be undamaged and used for no more than 6 hours
  • Be returned in their original packaging, with all accessories included

All returns are subject to inspection by our technical staff. If the product shows visible signs of use, damage, or improper handling (e.g. marks, scratches, missing parts), this may result in:

  • Partial refund based on diminished resale value, or
  • Rejection of the return if the product is deemed no longer merchantable

In such cases, we will promptly notify you with full documentation and evaluation results. 

Deposits

When ordering any product or any other accessory with pre-order availability you will be required to deposit a fixed amount and pay the remainder when the shipping of your order takes place. This ensures that you will be the first to receive your order as soon as it is available. Please remember that such deposit orders are final and can’t be refunded. You, the customer, expressly renounce to any right pertaining the return of the deposit amount. On the other hand, this clause does not represent a waiver to the rights you have regarding the return/refund of the product once it is delivered, as outlined in the previous paragraphs.

When will the product be available for shipping then?

The availability date is clearly indicated right below the “add to cart” button in every product with pre-order availability.

The availability date will also be indicated in the confirmation email and in the deposit certificate you will receive after checkout.

Deposits and shipping costs

When ordering any product or any other accessory with pre-order availability you will not be charged upfront with a shipping price: it will be added later on when paying the remainder the day the product is actually shipping to you. Shipping costs will be the same as those applied right now for every other in stock product with similar dimensions so that you know exactly what the total price will be.

Maxima LED 2 years total-care warranty

This 1 year warranty starts on the shipment date of products and is granted to end users operating MAXIMA LED product for their own use and not for the purposes of a commercial resale. The warranty can be extended for 1 further year upon registration of the product at our website.

What is covered & For how long?

MAXIMA LED warrants that its products, when delivered in new condition, in original packaging, sold directly or through a MAXIMA LED shop or authorized partner and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. 
The warranty shall apply only to the extent that the products or any parts thereof have been purchased by official MAXIMA LED store or authorized partners.

What is not covered?

This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions as mentioned in the technical documentation.
This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the user manual (such as high temperatures, humidity, dust, power surges or incorrect voltage supply…).
The warranty does not cover cosmetic damages (scratches, dents, cracks, …), which have not been claimed within 3 days of the delivery of the goods.
In no event shall MAXIMA LED be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of MAXIMA LED’s control.
The warranty is void if body parts, labels or original seals are removed, changed or tampered with.

What we will do:

During the warranty period, MAXIMA LED will, at its sole discretion, repair (at MAXIMA LED’s own or at a MAXIMA LED certified service center), or replace (using new or refurbished replacement parts) any defect within 14 working days (from the day the defective unit is delivered to us) and free of charge. The replaced product, parts and/or components shall become the property of MAXIMA LED.
Upon request of the customer MAXIMA LED can send a service engineer onsite to repair the product. The travel time and the travel and living expenses of the service engineer shall be payable by the customer in accordance with MAXIMA LED’s then applicable rates and procedures.

What we will not do:

Pay shipping, insurance or transportation charges from you to us (MAXIMA LED factory, Italy), or pay any import fees, duties and taxes.

Exclusion of liability

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of our products (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Knowing that Maxima products are intended for professional use, you, the customer, expressly exclude our liability for death or personal injury resulting from negligence, lack of skills and improper use of our equipments; also, we will not be liable for any loss or damage of any nature.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

Try and Buy

Once you have registered on our website free of charge, you can order a try-and-buy appliance to test it at your own facilities by filling in the Try & Buy form. The appliance will be sent to the specified delivery address after completing the customer verification process which will be initiated by us upon receipt of the completed Try & Buy form.

The appliance provided for trial purposes remains our property and possession; only direct physical control is temporarily transferred.

You can test and review the appliance ordered for trial purposes for a period of 14 days from receipt. The 14-day trial begins upon receipt of the appliance. The date upon which the appliance is provided to a transport company/forwarding agent for return is decisive when determining compliance with the 14-day return period. Maxima will pay the costs of the return.

If the appliance is not returned within the 14-day trial period, this shall be deemed to constitute approval of the try and buy appliance provided for test purposes; we will then issue an invoice and conclude a binding purchase contract for the appliance ordered on approval and not returned.

When inspecting the goods ordered on approval, you must handle the appliance with due care and take all necessary and reasonable steps to protect it against loss and damage. You will be required to provide compensation for any deterioration in the goods only if such deterioration is attributable to your handling of the goods, where such handling goes beyond an inspection of the characteristics and functioning of the item concerned. ‘Inspection of the characteristics and functioning’, means testing and trying out the goods in each case, as customers are customarily able to do in-store.

Every customer at Maxima is unique for us: for such reason we are devoted to providing an excellent, one-on-one “truly human” customer support.

Any problem, technical issue or similar inconvenience shall be immediately reported to our customer service which is steadily and promptly available to help you find a solution that, most of the times, exceeds any legitimate customer expectation. Customer support can be reached via the many communication channels listed in the contacts page.

Competent court

You, the customer, expressly accept that any disputes which can’t be resolved good-naturedly will be settled before the competent court in Urbino, Italy.

If you have additional questions or require more information about our terms and conditions, do not hesitate to contact us via this page.